Refund policy

Return Policy We offer a 3-day return window exclusively for items that arrive defective, damaged, or incorrect. Because our catalog contains perishable items and food products, we do not accept returns for change of mind or non-defective items. You have 3 days after receiving your order to initiate a request.

Eligible Items for Return:

  • The item must be reported as defective, damaged, or incorrect within 3 days of delivery.

  • Proof of purchase (such as your order confirmation email or receipt) is required.

  • For safety and hygiene compliance, non-defective items cannot be returned.

Damages and Issues: Please inspect your order immediately upon arrival. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at sales@alphaomegaimport.shop.

  • For damaged or defective items: Please include a clear picture of the damage in your email. This will expedite the replacement or refund process.

  • Do not return items without first contacting us. Upon approval, we will provide you with a return shipping label (if applicable) along with instructions on how and where to send the package.

Non-Returnable Items: The following items cannot be returned under any circumstances:

  • Perishable goods (such as food products)

  • Custom products (special orders or personalized items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Exchanges: We gladly accept exchanges for items that arrive defective, damaged, or incorrect. If you need to exchange a damaged item for a brand-new replacement of the same product, please contact us directly at sales@alphaomegaimport.shop with your order details and a photo of the issue, and we will process a direct exchange for you.

Refunds: Once we receive and inspect your return request (and photo evidence/returned item, if applicable), we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Security Measures: We take the security of your transactions seriously.

  • We will only process returns and exchanges initiated through our official email address (sales@alphaomegaimport.shop).

  • We strictly require photo documentation of damaged items to prevent fraudulent claims.

Changes to this Policy: We reserve the right to modify this policy at any time. The most current version will always be posted here on our website.

Contact Us: If you have any questions about this policy, your return, or an exchange, please contact us at sales@alphaomegaimport.shop.